Last updated 6 November 2026
Help and support
Stuck? Start with the answers below. For anything about your child, the school is the quickest way to get help.
Who to ask
Your school office
- Forgot password, or sign-in not working.
- Your child’s class, attendance, marks, fees or homework.
- A wrong name, number or detail.
- Anything about leave, notices or timetables.
MySchoolConnect support
- The app will not open or keeps stopping.
- You think your information is wrong or seen by the wrong person.
- You want your account and data removed.
- Write to support@nexinfinitymeta.ai
Quick answers
How do I sign in?
Use the mobile number your school has for you, and your password. There is no sign-up: your school creates your sign-in.
The first time, the school office gives you a first password and you are asked to choose your own.
Parents use the app on the phone. The website is for the school office and staff.
I forgot my password
Ask the school office to reset it. They give you a new first password, and you choose a new one when you sign in. There is no reset by text or email.
It says my mobile number is not found
Your school may have a different number for you. Ask the office which number they used, or to change it. A changed number keeps your password, children and messages.
The school office asks for a code
The office and the Principal enter a six-digit code from an authenticator app after the password. If the phone with the app is lost, tell the person in your school who looks after the account, or write to us.
I do not get alerts
Check that notifications are allowed for the app in your phone’s settings, and that the alerts you want are on under Phone alerts in the app. Alerts need the internet. Every update also appears in Updates inside the app, even if the alert did not reach your phone.
I have more than one child, or more than one school
You use one sign-in for all your children, even if they are at different schools. In the app you can switch between your children.
How do I ask the school something in the app?
Open Help in the app (under More) and write your message. It goes to the school office. Only if the office decides it needs us does it come on to us.
Write to us
Email support@nexinfinitymeta.ai. Please tell us your name, the mobile number you sign in with, your school, and what happened. Never send your password; we will never ask for it.
About your information or a complaint, see the Privacy Policy. To have your account removed, see Delete my account and data.