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MySchoolConnect

Last updated 6 November 2026

Delete my account and data

How to ask for your MySchoolConnect account to be removed, what is removed, and what has to stay. Your school holds the school’s records, so the school is part of this.

Two ways to ask

  1. Ask your school office. Tell them you want your account removed. They can switch off a parent’s or a member of staff’s access, record that your child has left, and correct details. They can ask us to delete a sign-in.
  2. Or write to us. Send an email from the link below. Give the mobile number you sign in with, your name and your school (parents: your child’s name and class too). We will check with the school office that it is you, and then we act. We reply to every request.
Email a deletion request

This opens your email app, addressed to support@nexinfinitymeta.ai. We never need your password.

What is removed, and what stays

Removed when your sign-in is deleted

  • Your sign-in: the mobile number and password you use to enter.
  • The phones registered to receive your alerts.
  • The alerts and messages sent to your sign-in.
  • For staff: the records of the days they opened the app.

Stays with the school

  • Your child’s record: the admission register is a record the school must keep, so a pupil who leaves is marked as left; it is not erased.
  • Attendance, marks, fee receipts and other school records that the school keeps for its own duties.
  • The name and the contact details you gave the school, until the school corrects or removes them.
  • A member of staff’s past work records (such as attendance), which belong to the school.
We cannot erase a school’s records on our own, because the school is responsible for them and may be required to keep them. If you want something corrected or removed from the school’s records, ask the school; we will do what the school instructs.

After you ask

  • You can no longer sign in once the sign-in is deleted. If you change your mind, the school can create a new one.
  • Fault notes are deleted automatically after 90 days, whatever else happens.
  • If you only want to stop using the app, you can delete the app from your phone and turn off notifications. That does not remove your account.

More about what we hold and why: Privacy Policy. Questions: support@nexinfinitymeta.ai.