Last updated 6 November 2026
Privacy Policy
How MySchoolConnect treats the information of families, staff and children. Short version: your school owns the records, we look after them, we do not show ads, track you or sell anything.
Who we are
MySchoolConnect is a school app and website made by NexInfinity Meta (OPC) Private Limited, India. It is used by schools: parents, teachers and the school office.
Your school decides what to record about your child and your family, and why. In law the school is the one responsible for that information. We are the company that runs the service for the school and looks after the information on its behalf. So if you want to know what your school has recorded, or to change it, your school is the first place to ask. You can also write to us (see "Contact us" below).
What information we handle
Only what a school needs to run its day. The school enters most of it. Some of it is made when you use the app.
About parents and guardians
- Your name and mobile number. Your email and a separate WhatsApp number, if the school adds them.
- Which child or children you are linked to.
- Your password. The school office is shown a first password once so it can give it to you, and you must choose your own the first time you sign in. We cannot read the password you choose.
About pupils
- Name, admission number, class and section, and gender if the school records it.
- Date of birth, home address and medical notes, if the school records them. These three are stored locked (see "How we keep it safe").
- Attendance, homework, exam marks, teachers’ remarks, leave requests, and the fees due and paid.
- Day and month of birthday, used to send a birthday greeting to that child’s parent.
- We do not collect photos of pupils, and we never store Aadhaar numbers.
About teachers and staff
- Name, role, employee code, mobile number, email and WhatsApp number.
- Which classes and subjects they teach, their leave requests and the decisions on them.
- When they check in and out of work, and the phone’s position at that moment (see "Location and the other phone permissions" below).
- For each day they open the app: the first and last time, how many times, the kind of device (website, Android or iPhone) and the app version. This is kept for staff only, not for parents.
About everyone who uses the app
- The phone’s notification address (so alerts can reach it), the type of phone (Android or iPhone), and the language you chose.
- A short note when the app has a fault: the screen, the version and a brief message with email addresses and long numbers taken out.
- Anything you type into the app: help requests and replies, leave reasons, notices and homework a teacher writes.
- Photos, PDFs or short videos a teacher attaches to homework or study material.
Location and the other phone permissions
- Location is used only when a member of staff taps the button to check in or check out. The app asks the phone for its position at that moment, and the school’s system works out how far it is from the school. The position and distance are saved with that day’s attendance. The app does not follow you in the background, and parents are never asked for location.
- Notifications: to tell you about attendance, homework, fees, notices and similar. You can refuse, or turn categories off, in the phone or in the app.
- Phone state and answering calls (Android, Focus Mode only): when a parent lets a child study with Focus Mode, the app can show an "Incoming call" panel with Answer and Decline buttons. It does not see who is calling and does not read call history or contacts.
- Camera and photo library (when you attach a picture or file): used only for the file you choose.
Why we use it
- To run the school day: attendance, homework, timetable, exams, results, notices, fees and receipts, leave.
- To tell the right person at the right time, for example a parent when their child is marked absent.
- To keep each school’s information separate and safe, and to find and fix faults.
- To help the company that runs the service see whether a school’s staff are using it and whether the app is failing, without seeing any child’s record.
Who can see it
- A parent sees only their own children, and only the children who are still at the school.
- A teacher sees the classes and subjects they teach. Other things the school lets them see are decided by the school.
- The school’s Admin and Principal see everything in their own school.
- No one at one school can see another school’s information.
- The company that runs MySchoolConnect sees, for each school, counts, and for each member of staff their name and role, when they last signed in and last opened the app, and how many changes they made. It also sees the fault notes described above. Through our own tools we do not see a pupil’s, parent’s or teacher’s record, phone number, marks or fees. A help request reaches us only when the school office chooses to pass it on.
Other companies that help us
We use a small number of services to run the app. They handle information only to do that job for us.
- Supabase: our database, sign-in and file storage. The information is kept on servers in Mumbai, India.
- Vercel: hosts the website.
- Google Firebase Cloud Messaging and Apple Push Notification service: carry alerts to phones. An alert can contain your child’s name and a short sentence such as "was marked absent", so it passes through them on its way to your phone.
Like any website, the servers see technical details such as your IP address while you use it.
How long we keep it
- The records of the days staff opened the app are kept for 120 days, and the fault notes for 90 days, and then deleted automatically.
- A pupil’s record is not deleted when the pupil leaves. A school must keep its admission register, so the record is marked as left and the family’s access to it stops.
- A member of staff who leaves is marked as left, and their access to the school stops. Their past records stay with the school.
- Everything else is kept for as long as the school uses MySchoolConnect. What happens to a school’s records when it stops using the service is agreed between the school and us.
To have a sign-in and what is tied to it removed, see Delete my account and data.
Children
Pupils are children. They do not have their own accounts in MySchoolConnect. Their information is seen only by their parents or guardians and by the school. The school takes the parent’s permission, as the law on children’s data in India (the Digital Personal Data Protection Act, 2023) requires.
- We do not watch or record what a child does, we show no advertising to children and we do not build profiles of them.
- Focus Mode runs on the phone. The study timer and the screens the child opened stay on that phone. If the lock is broken without the parent’s PIN, the parents are told only for how many minutes the child studied and how the lock ended.
How we keep it safe
- Everything travels over secure (HTTPS) connections.
- A pupil’s date of birth, address and medical notes, and a parent’s or staff member’s phone number and email, are stored locked. Names, admission numbers and classes are not locked, so the school can search and sort them; they are protected by the access rules below.
- Who can see what is decided in the database itself, school by school and role by role, not only on the screen.
- The school office and the Principal must also enter a code from an authenticator app after their password.
- A school that is paused loses access to its information until it is switched back on.
No system is perfect. If we learn that information has been wrongly seen, we will tell the school, and we will help the school tell the people concerned.
Your rights
You may ask to see the information held about you or your child, to have mistakes corrected, to have information removed, to take back a permission you gave, and to complain.
- Ask the school office first. They can show you what they hold, correct it, and record that your child or you have left.
- If you prefer, or if the school cannot help, write to us at support@nexinfinitymeta.ai. We will ask the school to confirm who you are before we act.
- If you are not satisfied, write to the grievance contact below. If we still cannot settle it, you may complain to the Data Protection Board of India.
What is removed, what must be kept, and how to ask.
If this page changes
When we change this page we change the date at the top. If a change matters to you, for example a new kind of information, the school will be told and the app will say so.
Contact us
- MySchoolConnect is run by NexInfinity Meta (OPC) Private Limited, India.
- Email: support@nexinfinitymeta.ai
- Grievance contact: Veera Kumar, +91 96004 59889, or the same email address.